Refund policy

REFUND POLICY

Returns

You may return most items within 14 days of delivery for a refund. Items must be unused, undamaged, and in their original condition and packaging. Before sending anything back, please contact us at sales@oemoptic.com or (866) 775-5326 so we can give you return instructions.

Return shipping

We don't charge a restocking fee. The customer pays return shipping, unless the item has a demonstrable hardware defect or we shipped the wrong item. In those cases, we cover the cost.

Refunds

Once we receive and inspect your return, we'll email you to confirm the refund. Approved refunds go back to your original payment method. Original shipping charges are not refundable.

Lifetime replacement warranty

Every OEM Optic transceiver and cable has a lifetime replacement warranty against hardware defects. After the 14-day return window, defective items are replaced, not refunded. To make a warranty claim, contact us with your order number and a description of the problem. If we confirm a demonstrable hardware defect, we'll ship a replacement at no charge and cover shipping both ways.

Not covered

The warranty doesn't cover damage from misuse, physical damage, improper installation, or normal wear such as a contaminated or scratched optical connector.

Questions

OEM Optic, Inc., 22572 Avenida Empresa, Rancho Santa Margarita, CA 92688. Email sales@oemoptic.com. Toll free (866) 775-5326.