Support
Need help choosing, installing or returning an OEM Optic transceiver or cable? Start here. If you don't find your answer, contact us and a real person will help.
Compatibility help
Every OEM Optic transceiver is coded and tested in the USA to work in the equipment brand it's listed for, such as Cisco, Juniper, Arista, HPE or Dell. Not sure which part you need? Email us your switch or router model and the OEM part number you're replacing, and we'll confirm the right match before you order. You can also browse our compatibility page.
Returns
You can return most items within 14 days of delivery. Items must be unused, undamaged and in their original packaging. Please contact us before sending anything back so we can give you return instructions. There's no restocking fee. The customer pays return shipping unless the item has a demonstrable hardware defect or we shipped the wrong item. Full details are in our Refund Policy.
Lifetime warranty
Every OEM Optic transceiver and cable comes with a lifetime replacement warranty against hardware defects. After the 14-day return window, defective items are replaced rather than refunded. When we confirm a defect, we ship the replacement at no charge and cover shipping both ways.
How to make a warranty claim
- Email sales@oemoptic.com with your order number.
- Tell us the part number, the equipment it's installed in and what's happening (for example, not recognized, link down or errors).
- We'll review it and send you return and replacement instructions.
Shipping
In-stock items usually ship the same business day, and never take more than 1–2 business days. Orders over $100 ship free by ground to the lower 48 states. See our Shipping Policy for details.
Contact us
Email: sales@oemoptic.com
Toll free: (866) 775-5326
OEM Optic, Inc., 22572 Avenida Empresa, Rancho Santa Margarita, CA 92688